Complaints Policy

The Time2… Project is committed to providing the best possible service to the organisations and individuals with whom we work, and we try to listen to our members and our users.

We acknowledge, however, that there are occasions when people may not be happy with some aspects of our provision.

This Policy exists to make it easier for you to tell us when you are unhappy, or indeed when you have any comment to make about The Time2… Project. All complaints will be taken seriously and we will treat you with respect and consideration throughout the complaints process.

Download Complaints Policy.


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The Team

Karen  07495582675

Ali  07495582631

Laura  07495584265

Rob  07908565235


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Contact Us

t: 01904 620400
m: 07495 582675
e: Time2@basisyorkshire.org.uk

Time 2… Project
The Workshop
Marygate Lane
York
YO30 7BJ